Privacy Policy
Effective Date: August 6, 2026
Introduction
At STR PRO SERVICES, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including through our website, quote requests, contact forms, phone calls, text messages, emails, and other communication channels.
Our Commitment
We collect only the information reasonably necessary to provide accurate estimates, schedule services, communicate with you, and deliver the quality of service you expect. We do not collect information simply because we can, and we do not sell your personal information.
We strive to handle your information with the same care and respect we would expect for our own.
Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, phone number, email address, and property address.
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Service Information: Details about your cleaning needs, including property size, occupancy, requested services, cleaning frequency, and other information necessary to perform your requested services.
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Property Access Information: Gate codes, entry codes, lockbox combinations, key locations, alarm instructions, parking information, and other access instructions you voluntarily provide.
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Photos and Images: Photos taken during estimates, quotes, inspections, or cleanings, including before-and-after images.
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Other Information: Quote requests, estimate forms, contact forms, and any additional information you voluntarily submit through forms or communications.
Our website may automatically collect limited technical information such as your browser type, device type, pages visited, and approximate location through cookies or analytics services. This information helps us improve website performance and user experience.
How We Use Your Information
Your information may be used for the following purposes:
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To schedule and provide cleaning services.
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To communicate with you by phone call, text message, or email regarding your services or requests.
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To respond to inquiries and provide estimates.
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To improve our services and customer experience.
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To send service-related updates or promotional communications (with your consent where required).
Photos
Photos may be used:
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To document the condition of your property for quality assurance.
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To provide accurate quotes and estimates.
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For internal training and performance evaluation.
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We will never use identifiable photos of your home for marketing without your prior permission.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information may be shared only under the following circumstances:
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With employees or subcontractors only as necessary for the purpose of scheduling, managing, or performing your requested services.
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To comply with legal requirements or respond to lawful requests.
Mobile phone numbers and SMS consent information will not be shared with third parties or affiliates for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
While we take reasonable steps to secure your information, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.
Property access information, such as entry codes, lockbox combinations, keys, and access instructions, is used solely for scheduling and performing your requested services and is shared only with personnel or subcontractors who require it to complete those services.
Data Retention
We retain personal information only as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, or enforce our agreements.
Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Your Privacy Choices
You have the following rights regarding your personal information:
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Access: Request access to the personal information we maintain about you.
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Correction: Request corrections to inaccurate or incomplete information.
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Deletion: Request deletion of your personal information, subject to applicable legal obligations.
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Opt-Out: Unsubscribe from promotional communications at any time.
To exercise any of these rights, please contact us at:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page along with a revised effective date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us:
STR PRO SERVICES, LLC
Email: support@strproservices.com
Phone: (904) 544-4974